Senior Officer CPU UBL HO (From Nov 2020 to till Now)
To amend all account details as per customer requirements as per defined SBP SOPs and internal SOPs.
Train newly hired employees about the documentation of company accounts.
Support service desk & do email coordination for my department.
Coordination with branches for queries, question regarding Pvt limited, Pub limited, association, Trust and government accounts.
To process all requests of contact center related to accounts amendments.
RDA & LDA accounts opening and amendment.

To analyze the queries of branches and give resolution on emails or call. Branches can report all CBS and EBS related to us for resolution.CBS (Core banking Service) EBS (Enterprise Banking Service) are the two main application use in UBL. Coordinate with various service support department in order to provide timely support to UBL employees for their IT related issues. LOG maintain and take ownership of issues in the help desk system and provide appropriate reporting information. To be responsible for investigation, resolution and reporting of issues. Coordinate with employees through telephone or written communication. Works with different teams to power management tasks. Escalating all unresolved and pending issue to the support teams and ensuring resolution within the agreed TAT and taking follow-ups until resolution. Responsible for maintaining different reports on weekly and monthly basis. Responsible to guide branches for procurement related tasks.

Work as customer support exective in mobilink jazz compain

Working experience in networking and services support in ffbl plant karachi